Terms and Conditions

SECURITY BOND

Party Balloonz reserves the right to request a security bond to cover an equipment.

The bond and amount will be determined by individual booking requirements.

Any damaged, missing, very unclean items will be charged at full replacement cost and/or cleaning cost. This will then be deducted from the bond amount. If this amount exceeds the total bond amount on hold, the customer will be responsible to pay the excess.

Security bond is payable at the time of collection by the customer or delivery by Party Balloonz.

PAYMENT

Full payment has to be done before the event as per the scheduled time.

CANCELLATION POLICY

The deposit will not be refunded in case of cancellation due to any reason.

Same condition applies if the customer wishes to postpone the date.

Any change in the date or venue can be considered depending on the situation. Change in the venue may add extra delivery and pick up charges.

Cancellation of booking/event due to weather will still be subject to the cancellation policy as mentioned above. Party Balloonz is in no way responsible for intemperate weather that may cause the customer to cancel their booking.

DAMAGED, LOST, STOLEN OR UNCLEAN EQUIPMENT

Upon delivery of the equipment and until the return of the equipment, the customer has full responsibility of all equipments hired. The customer will pay full replacement cost of any equipment damaged, lost or stolen. The customer will pay any repairing costs to damaged equipment. Any damaged equipment will be decided by Party Balloonz if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to equipment shall be replaced at full cost by the customer.

All goods are to be returned in a clean and dry condition. Any equipment returned unclean by the customer, the customer shall pay the full cost of returning the equipment to a clean condition.

The customer shall protect the equipment from the elements during the time of hire. In poor weather conditions storage of the equipment may be necessary and is the responsibility of the customer to see that the equipment is stored safely. Any equipment damaged from weather is the full responsibility of the customer and shall be paid at full replacement cost.

All equipments will be delivered to the customer in a clean and well-maintained condition. It is the customer’s responsibility to notify us if the equipment is not in a satisfactory condition at the time of delivery or pick up. Otherwise any damage or uncleanliness of equipment will be deemed the customer’s accountability. The equipments should be returned by the due date and time or additional hire fees will be charged. All goods are to remain at the customer’s address as advised on the booking unless consent is given by Party Balloonz.

DISCLAIMER

Party Balloonz shall in no way be held responsible or accountable for any injury, death or loss of income caused to the customer, any third parties or properties due to the hire of equipment or provided services by Party Balloonz. No warranty is given by Party Balloonz and Party Balloonz is in no way liable for any damage or harm whatsoever in respect to the equipment except through the wrong doing of Party Balloonz. The customer is required to grant access to party Balloonz and to their equipment when called upon to do so for repair and or examination, or in case of customer default, removal of goods and or equipment may apply.